Reputation Management Add-Ons
Reputation Management is imperative for improving loyalty and driving high customer satisfaction ratings. These certified reputation management add-ons help your dealership take control of your store’s online reputation by offering tools and managed services that help to monitor, improve, and manage reviews across platforms. In many cases, these offerings will also support actively responding to customer positive and negative reviews.
Improve trust and cue shoppers to become buyers.
Broadcast buyers’ positive experiences with reputation management solutions that are tailored to your dealership’s needs. The team at Adpearance will develop a proactive strategy that helps you get more reviews, improve star ratings, and ultimately cue more shoppers to become Mazda buyers.
Using a combination of software and real humans to painlessly generate and help manage the volume of reviews, you’ll exhibit the exceptional and exclusive experience offered by your dealership.Learn More Enroll
Why does reputation management matter?
About 95 percent of vehicle shoppers use digital resources such as review websites as their main source of information when looking for a car or truck. Online ratings and reviews are some of the crucial factors that shoppers consider on their vehicle buying journey.
This makes reputation management for dealers a major component of a marketing plan when it comes to attracting, and retaining, customers. Maximize the power of what shoppers are saying about your dealership. Stay top of mind for shoppers, even when they're not in market.
Premium social media management and reputation management service is for a more strategic brand experience.
- Dedicated specialist
- Full-service profile management on sites like Yelp, Facebook, CarGurus, Edmunds, Cars.com, and DealerRater
- Review management and responses
- Facebook post promotion
- Inventory Integration with Facebook Marketplace
- Surveys to sales and service customers
- Social media posting
- Deep dive reporting
Search Engines are taking into account the amount of quality, positive reviews your dealership accumulates as it relates to local ranking. Maintaining your online reputation is necessary not only from the SEO perspective but can significantly impact your revenue stream. Our Reputation Management platform powered by Dealer Watch allows dealers to seamlessly monitor online reviews and social media mentions to ensure a positive brand identity is represented. Display reviews directly on your website, create custom email alerts, assign tasks and view reporting that provides insight on reviews, sentiment, local brand visibility and competitors all in one place to easily monitor, manage, and maintain your reputation.Learn More Enroll
Turn every customer interaction into a powerful selling tool.
Dealer.com offers dealers a coordinated consumer review and response management solution that reinforces your customer service commitment online, strengthens your local SEO, and delivers valuable content you can use to attract additional shoppers. Dealer.com’s expert Reputation Response Specialists monitor relevant digital properties and thoughtfully respond to all reviews (both positive and negative), in lockstep with established dealership processes. Our solution combines coordinated third party review response management, Google My Business review optimization, and dealer website syndication - with your best reviews showcased on your website.Learn More Enroll
DealerOn’s white glove, hands-on social media and reputation management team work with your dealership to ensure that your social presence and online reputation is as sterling as possible.
Our dedicated team provides:
- Daily posts to Facebook and Twitter
- Custom posts for each dealership
- Fully Managed – Replies to all comments/questions
- Daily monitoring of all review sites
- Replies to all reviews written by our team
- Review platform helps you get more reviews while making bad reviews less likely
Attract Customers with Your Online Reputation
Reputation Management is key for in-market buyers since most shoppers trust online reviews and they factor heavily in their dealer selection process. L2T will help your dealership build a strong reputation online and maximize the opportunities with your reviews to:
- Demonstrate to shoppers that you care
- Appear higher in search results
- Aid in capturing reviews from customers
- Monitor reviews on multiple review sites
- Address negative reviews, and respond within 24 hours
Get found anywhere. With customer reviews on Google, Facebook, and tons of automotive-specific review sites, you’ll show up where it matters most. Podium is a marketing and communication platform that uses the simple power of texting and other messaging channels to help auto dealers grow their bottom line. It’s the easiest and most effective way for dealers to collect and manage more online reviews. With Podium, you can set up automated review invites, gather reviews automatically to improve your ranking and for customers to find you even easier.Learn More Enroll
Our Reputation Management services ensure your dealership maintains an excellent reputation online. Our reputation managers monitor your brand's review activity across all major review sites, including Facebook, Google, Yelp, DealerRater, Cars.com and more. We send your customers invitations to review your store following an interaction with your staff and respond to reviews with customized responses written in your brand's voice. Plus, you will receive real-time email alerts when new reviews are posted about your dealership.Learn More Enroll